Thank you for shopping with bjd dolls. We strive to provide you with a seamless and enjoyable shopping experience. Please read our Refund and Returns Policy carefully to understand how we handle refunds, returns, and exchanges.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds or exchanges on eligible items within 15 days from the date of purchase. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer support team at email with your order details. Our team will guide you through the process and provide you with a return authorization if your request meets our policy guidelines.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

4. Non-Refundable Items

Please note that certain items are non-refundable, including [list of non-refundable items]. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.

5. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our customer support team at email. We are here to ensure that your experience with bjd dolls is nothing short of exceptional.

Policy Changes

Please be aware that this policy is subject to change, and the latest version will always be available on our website.

Thank you for choosing bjd dolls for your shopping needs.